What Is Process Analytics & Discovery?
Process Analytics & Discovery is the practice of using process mining tools, task mining software, and workflow analytics platforms to:
Key Benefits of Process Mining & Task Mining
Instantly see slow steps, rework loops, manual-heavy tasks, and compliance gaps using workflow bottleneck analysis.
Get quantifiable insights on high-volume, error-prone, or cost-heavy workflows to ensure maximum ROI.
Track efficiency gains, cycle time improvements, and cost savings in real-time with automation dashboards.
Built-in ROI calculation showing saved time, financial impact, and reduction in manual workload.
Process Mining
Analyzes system-level workflow logs from ERP, CRM, and other back-end systems to map end-to-end processes.
Task Mining
Records user-level actions at the desktop level to capture how work is performed on top of systems.
Ideal Use Cases
Finance
Optimize accounts payable, invoicing, and auditing.
HR
Onboarding, recruitment, and payroll workflow automation.
Supply Chain
Inventory management and logistics tracking analytics.
Customer Support
Process mining for ticket routing and resolution speed.
IT Helpdesk
Ticketing insights and service desk optimization.